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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Author : Jaffe, David

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly
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  • Author:
  • Jaffe, David
  • ISBN:
  • 0470189088
  • isbn-13
  • 9780470189085
  • Publisher:
  • John Wiley and Sons Ltd
  • Cover:
  • Hardback
  • Pub. Year:
  • 09-04-2008
  • SKU
  • 9780470189085
  • Number of Units
  • 01
  • Pages:
  • 336