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Call Centers For Dummies

Call Centers For Dummies

Author : Simpson, Bruce

With coverage of the various technological advancements and developments in the field of call centers, this guide helps put value on customer relations efforts undertaken in call centers and shows you how to implement different strategies for continual improvement and superior customer service.
Special Price: $28.27
  • Author:
  • Simpson, Bruce
  • ISBN:
  • 0470677430
  • isbn-13
  • 9780470677438
  • Publisher:
  • John Wiley and Sons Ltd
  • Cover:
  • Paperback
  • Pub. Year:
  • 04-06-2010
  • SKU
  • 9780470677438
  • Number of Units
  • 01
  • Pages:
  • 408