• العربية

How can we help you?

Select one of the following options to get the help you need
 

Placing an order

 

Payment methods

 

Shipping and delivery

 

Book details

 

General Questions

Placing an order

    • How can I place an order?
    • 1.Search for books you’re interested in using the search field and add them to your shopping cart.
      2.Click on your shopping cart to see the books you’ve already added.
      3.Click on “Proceed to Checkout” and select a shipping method and billing method.
      4.Click on “Place order now.”
      Once your request is submitted, an e-mail will be sent to you followed with a confirmation phone call.

    • How do I know that my request has been successfully submitted?
    • An e-invoice will be sent to your email right after submitting your order.

    • I placed an order, but I did not receive a confirmation e-mail and don’t know my order number. What should I do?
    • You should receive an e-mail immediately after placing your order. If you did not receive one, Please make sure that you have inserted a correct e-mail address. If you are sure that you've typed your email correctly, please check your "junk" or "spam" folder, if the invoice is not there Send an email via ‘Contact us’ page contains your problem , your full name, shipping address and mobile phone then your e-mail will be immediately updated.

    • How can I edit my shopping cart before placing an order?
    • - Choose the number of copies you would like to order for each title in your cart by typing the number in the Quantity field (labeled “Qty”) then click on “Update shopping cart.”
      - To remove a book from your cart, click on the “X” to the right of the book you would like to remove.

    • How can I confirm my order?
    • After placing your order, you will receive a confirmation e-mail containing your order number and you will receive a phone call from us to confirm your order.

    • Why does Jamalon occasionally confirm orders over the phone?
    • We will confirm some orders over the phone to avoid fake orders. If you have chosen cash on delivery payment method, Jamalon will always confirm the order over the phone.

Billing methods

    • My Visa card is not working on your website, why is that?
    • Try accessing via different internet browsers; you can as well try a different payment method. If the problem is not solved yet, please contact the issuance institution to support your card because you're maybe out of credit.

    • Can I pay through bank transferred money?
    • Yes, we will send you our bank account serial number to your email address.

    • Which payment methods does Jamalon accept?
    • Jamalon accepts multiple payment methods in order to suit the many countries we serve. You may choose any of the following payment methods:
      1. Credit card:
      The preferred method in terms of speed and privacy. We accept Mastercard and Visa. The card must be effective and usable (not expired).
      Note: Jamalon will not add any extra charge as commission to collect funds online.
      Commission to collect funds is 4% of the total bill. This is the commission charged by credit card companies, and it will be charged on the site.
      2. Cash on delivery:
      This service is available in Jordan, Lebanon, Saudi Arabia, Oman, Bahrain, Qatar, the United Arab Emirates, and Kuwait. Please note that this list is not fixed and is subject to updates. The commission on this service will be added to the grand total of the bill. Additionally, you may pay a partial amount of the bill before receiving the order.
      3. Paypal:
      To pay through this payment method you must register in Paypal website along with having a credit card or bank account and email. We recommend using this service because it is confidential and highly secure.
      4. Other Payment methods:
      - CashU
      - Orange Money
      - One card

    • What is the currency that is adopted when you pay by credit card?
    • Credit cards are charged in U.S. dollars, and the cost is then converted to the exchange rate between the U.S. dollar and your local currency at the moment of purchase.

    • Can I pay with credit or wire transfers?
    • We can not accept any wire transfers, unless the order has a grand total that exceeds $1000 or orders for special companies and establishments. The bank will obtain an 8% commission on any transfer.

    • What are the safety standards in Jamalon?
    • Jamalon uses the latest technologies currently used in e-commerce to protect the confidentiality of information exchanged over the network and its privacy. When you shopping through Jamalon, your name, address and shipping address, in addition of course to your credit card number encode immediately. Your credit card number will go directly without our involve to your bank to confirm your card information and expiry date. We receive from the client only the banking permission to complete the process without any additional information. This means that the information will be protected even from our staff.
      Each of these phases goes through sophisticated and effective system for the protection of information across the network (SSL), which used by the most famous and successful e-commerce sites.


Shipping and delivery

Customs

Book details

    • How can I find the title I’m looking for?
    • We provide the customer with two methods to search for books. The first one is our simple search engine, where you may search for the book you want using its title, author, or ISBN. Alternatively, you may use the ‘Advanced Search’ method, which allows you to search for a title using the publisher along with all the previous details we’ve mentioned in method one.

    • Are all the books listed on Jamalon available? What if some of the books are not?
    • Some of the books may not be available at processing time. In this case, we inform you via email or phone. Then, you can decide whether you want us to ship the available books or keep your order on hold until all books in your order are available.

    • How can I find out book details?
    • When you click on the book’s link you will be redirected to the book's page which contains the book’s cover along with other details such as the author’s name, number of pages, publisher, type of cover, and ISBN.

    • Why does the cover of the book I want to order show up as an empty, white cover?
    • When you see a white cover as opposed to the book’s cover, it signifies that this book is available, but the cover image is not yet available. As a result, we use a default image so that you can click on the book title and review the rest of the book’s details.

    • I found the book, but the cover is not the same as the one I know.
    • Sometimes the book you're seeking has more than one publisher and each publisher has its own book cover or it's a different version but do not worry the content is the same and there is no difference in it.


General questions

Do you need a little more help

Contact us by Phone
+(962) 64610060
+(962) 63001600
+(962) 64631212

Our hours are from 8 to 17 EST (Saturday-Thursday).
Or by e-mail: support@jamalon.com