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How to Talk to Customers

How to Talk to Customers: Create a Great Impression Every Time with MAGIC

Author : Larkin, Tom

Using case studies and anecdotes from their work with over 200 companies, Diane Berenbaum and Tom Larkin demystify the most critical aspect of customer service: conversations employees have every day
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  • Author:
  • Larkin, Tom
  • ISBN:
  • 0787987522
  • isbn-13
  • 9780787987527
  • Publisher:
  • John Wiley & Sons Inc
  • Cover:
  • Hardback
  • Pub. Year:
  • 17-04-2007
  • SKU
  • 9780787987527
  • Number of Units
  • No
  • Pages:
  • 224