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Management Lessons from Mayo Clinic

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Author : Seltman, Kent D.

Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.
Special Price: $29.93
  • Author:
  • Seltman, Kent D.
  • ISBN:
  • 0071590730
  • isbn-13
  • 9780071590730
  • Publisher:
  • McGraw-Hill Education - Europe
  • Cover:
  • Hardback
  • Pub. Year:
  • 01-06-2008
  • SKU
  • 9780071590730
  • Number of Units
  • 01
  • Pages:
  • 256