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Perfect Phrases for Customer Service

Perfect Phrases for Customer Service

Author : Bacal, Robert

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and
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  • Author:
  • Bacal, Robert
  • ISBN:
  • 0071745068
  • isbn-13
  • 9780071745062
  • Publisher:
  • McGraw-Hill Education - Europe
  • Cover:
  • Paperback
  • Pub. Year:
  • 01-12-2010
  • SKU
  • 9780071745062
  • Number of Units
  • 01
  • Pages:
  • 256