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Please Every Customer: Delivering Stellar Customer Service Across Cultures

Please Every Customer: Delivering Stellar Customer Service Across Cultures

Author : Lucas, Robert W.

The customer-service rep's handbook for communicating across any cultural boundary; readers learn how to recognize cultural nuances, communicate effectively, and build trust with a broad spectrum of
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  • Author:
  • Lucas, Robert W.
  • ISBN:
  • 0071748369
  • isbn-13
  • 9780071748360
  • Publisher:
  • McGraw-Hill Education - Europe
  • Cover:
  • Paperback
  • Pub. Year:
  • 01-05-2011
  • SKU
  • 9780071748360
  • Number of Units
  • 01
  • Pages:
  • 304