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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Author : Michelli, Joseph

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get
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  • Author:
  • Michelli, Joseph
  • ISBN:
  • 0071773541
  • isbn-13
  • 9780071773546
  • Publisher:
  • McGraw-Hill Education - Europe
  • Cover:
  • Hardback
  • Pub. Year:
  • 01-06-2011
  • SKU
  • 9780071773546
  • Number of Units
  • 01
  • Pages:
  • 320