• العربية

The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Author : Carlaw, Peggy (Author), Deming, Vasudha Kathleen (Author), Carlaw Peggy (Author)

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.
Special Price: $20.79
  • Author:
  • Carlaw, Peggy (Author), Deming, Vasudha Kathleen (Author), Carlaw Peggy (Author)
  • ISBN:
  • 0070779740
  • isbn-13
  • 9780070779747
  • Publisher:
  • McGraw-Hill
  • Cover:
  • Paperback
  • Pub. Year:
  • 1998-09-01
  • SKU
  • 9780070779747
  • Number of Units
  • 01
  • Pages:
  • 00209