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DNA of Customer Experience

The DNA of Customer Experience: How Emotions Drive Value

Author : Shaw, Colin

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and
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  • Author:
  • Shaw, Colin
  • ISBN:
  • 0230500005
  • isbn-13
  • 9780230500006
  • Publisher:
  • Palgrave Macmillan
  • Cover:
  • Hardback
  • Pub. Year:
  • 10-05-2007
  • SKU
  • 9780230500006
  • Number of Units
  • 01
  • Pages:
  • 192