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New Gold Standard

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Author : Michelli, Joseph

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.
Special Price: $26.60
  • Author:
  • Michelli, Joseph
  • ISBN:
  • 0071548335
  • isbn-13
  • 9780071548335
  • Publisher:
  • McGraw-Hill Education - Europe
  • Cover:
  • Hardback
  • Pub. Year:
  • 01-07-2008
  • SKU
  • 9780071548335
  • Number of Units
  • No
  • Pages:
  • 224