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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value

Author : Schlesinger, Leonard A.

This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and satisfaction, and the authors lay out a
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  • Author:
  • Schlesinger, Leonard A.
  • ISBN:
  • 0684832569
  • isbn-13
  • 9780684832562
  • Publisher:
  • Simon & Schuster
  • Cover:
  • Hardback
  • Pub. Year:
  • 02-06-1997
  • SKU
  • 9780684832562
  • Number of Units
  • 01
  • Pages:
  • 320