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The Southwest Airlines Way

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

Author : Gittell, Jody Hoffer

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
Special Price: $18.29
  • Author:
  • Gittell, Jody Hoffer
  • ISBN:
  • 0071458271
  • isbn-13
  • 9780071458276
  • Publisher:
  • McGraw-Hill Education - Europe
  • Cover:
  • Paperback
  • Pub. Year:
  • 14-04-2005
  • SKU
  • 9780071458276
  • Number of Units
  • 01
  • Pages:
  • 320