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What's the Secret: To Providing a World-Class Customer Experience

What's the Secret?: to Providing a World-class Customer Experience

Author : DiJulius, John R.

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently,
$33.26
Special Price: $24.15
  • Author:
  • DiJulius, John R.
  • ISBN:
  • 0470196122
  • isbn-13
  • 9780470196120
  • Publisher:
  • John Wiley and Sons Ltd
  • Cover:
  • Hardback
  • Pub. Year:
  • 27-05-2008
  • SKU
  • 9780470196120
  • Number of Units
  • 01
  • Pages:
  • 336