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What's the Secret: To Providing a World-Class Customer Experience

What's the Secret?: to Providing a World-class Customer Experience

Author : DiJulius, John R.

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
Special Price: $33.26
  • Author:
  • DiJulius, John R.
  • ISBN:
  • 0470196122
  • isbn-13
  • 9780470196120
  • Publisher:
  • John Wiley and Sons Ltd
  • Cover:
  • Hardback
  • Pub. Year:
  • 27-05-2008
  • SKU
  • 9780470196120
  • Number of Units
  • 01
  • Pages:
  • 336